If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best, and a member of our support team will pick up your message and work through it with you directly.

What our team can help with

The people who handle your messages are authorised to deal with a wide range of issues: account access and verification, payment queries, bonus and wagering questions, technical problems with games, and anything else that affects how you use BetMica day to day. You do not need to work your way through multiple departments for most things — the person who receives your message can act on it or escalate it internally without asking you to start again.

To help us resolve your query in a single exchange, it is worth including your registered username or the email address on your account, a clear description of what happened, the date and time if the issue is transaction-related, and any relevant reference numbers. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests

If you are contacting us about a deposit limit, a cooling-off break, or self-exclusion, we treat those requests as a priority and handle them separately from standard account queries. Please state clearly in your message what you are asking for. Self-exclusion requests are acted upon promptly, and once applied, they are not reversed during the exclusion period. If you are based in the UK, you are fully supported in reaching out to us about any of these measures — there is no restriction on contacting our team from the UK, and we encourage you to do so without hesitation if you need to take a break or set limits on your play.

We will never ask you to send your full password, your card PIN, or any one-time security code via email or chat. If you receive a message claiming to be from BetMica that asks for any of those details, do not respond to it and contact us through the official channels on this page. Our team has no legitimate reason to request that information from you.

If your concern is not resolved

If you feel that your issue has not been handled properly after going through our support team, you can submit a formal complaint. Let us know in writing that you wish to escalate the matter, and your case will be reviewed at a higher level within our organisation. We will acknowledge the complaint and work towards a resolution. Should that process not lead to an outcome you consider fair, you have the right to refer the matter to the relevant external body under our licence with Anjouan Gaming (Comoros), licence number ALSI-202509029-FI1. We will not obstruct or discourage you from taking that step.

We would rather sort things out directly with you, and most issues do get resolved at the first point of contact. Get in touch through the channel that works for you, and we will take it from there.